1. Introduction

At Gen Fashion Ltd, we are committed to delivering your fashion accessories quickly, safely, and efficiently. This Shipping & Delivery Policy outlines our order processing, shipping procedures, and delivery timelines.

This policy applies to all orders placed through our website and is designed to ensure clear expectations and a smooth delivery experience.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation
  • Orders are not processed on weekends or public holidays

Processing delays may occur during:

  • Peak shopping seasons
  • Promotional campaigns or sales events

Customers will be notified if significant delays occur.

3. Shipping Locations

We currently deliver across Nigeria, including major regions such as:

  • Lagos
  • Abuja
  • Other states nationwide

International Shipping:
At this time, international shipping may be available on request. Additional charges and timelines will apply.

4. Delivery Timeframes

Estimated delivery timelines are as follows:

  • Standard Delivery: 3–7 business days
  • Express Delivery (if available): 1–3 business days

Note:
Delivery to rural or remote areas may take longer depending on logistics accessibility.

5. Shipping Charges

Shipping costs are calculated based on:

  • Delivery location
  • Package weight and size

Free Shipping Offer (if applicable):

  • Available on orders for Nigeria.

Shipping fees are clearly displayed at checkout before payment confirmation.

6. Order Tracking

Once your order is placed, you will receive:

  • Order confirmation email
  • Shipping confirmation email with tracking details

If supported by the courier partner, a tracking link will be provided to monitor delivery status.

7. Delivery Partners

We work with trusted third-party logistics providers to deliver your orders.

While we strive for timely delivery, Gen Fashion Ltd is not responsible for delays caused by courier partners.

8. Failed Delivery Attempts

Delivery may fail due to:

  • Incorrect shipping address
  • Customer unavailability

In such cases, the courier may:

  • Attempt redelivery, or
  • Return the package to us

Additional charges may apply for re-delivery.

9. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery details.

Gen Fashion Ltd is not liable for:

  • Delivery delays
  • Lost packages caused by incorrect or incomplete address information

10. Damaged or Lost Packages

Damaged Items

If your order arrives damaged:

  • Report within 48 hours of delivery
  • Provide photo or video evidence
Lost Shipments

If your package is lost in transit:

  • We will initiate an investigation with the courier partner
  • Resolution may include:
    • Replacement, or
    • Refund (subject to investigation outcome)

11. Customs, Duties & Taxes (For International Orders)

For international shipments:

  • Customers are responsible for customs duties, import taxes, and related charges
  • These fees are not included in product prices or shipping costs

12. Delivery Confirmation

Some orders may require a signature upon delivery.

Once an order is marked as delivered:

  • Gen Fashion Ltd is not responsible for lost or stolen packages

13. Delays & Force Majeure

Delivery delays may occur due to circumstances beyond our control, including:

  • Weather conditions
  • Strikes or labor disruptions
  • Government regulations
  • Logistics or transportation issues

Gen Fashion Ltd is not liable for delays caused by such events.

14. Split Shipments

Orders containing multiple items may be shipped separately.

  • Customers will be notified if items are delivered in multiple shipments
  • Each shipment may have its own tracking details

15. Contact Us

For any shipping or delivery-related inquiries, please contact us:

Contact Details: