1. Introduction

At Gen Fashion Ltd, we are committed to providing high-quality fashion accessories and a seamless shopping experience. This Refund, Return & Cancellation Policy outlines the conditions under which returns, refunds, and cancellations are accepted.

This policy applies to all purchases made through our platform and is designed to ensure transparency, fairness, and customer satisfaction.

2. Return Eligibility

To qualify for a return, items must meet the following conditions:

  • Must be unused, unworn, and in original condition
  • Must include original packaging, tags, and accessories
  • Must be accompanied by proof of purchase (order receipt/invoice)
  • Return request must be initiated within 7–14 days of delivery

Items that do not meet these conditions may not be eligible for a return.

3. Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

  • Earrings and pierced jewelry
  • Innerwear-related accessories (if applicable)
  • Personalized or custom-made items
  • Clearance or sale items (unless defective)

4. Reasons Eligible for Return

You may request a return under the following circumstances:

  • Item received is defective or damaged
  • Wrong item was delivered
  • Missing items from your order
  • Product is significantly different from the description

5. Return Process (Step-by-Step)

To initiate a return, please follow these steps:

Step 1: Contact our customer support team via email with your order details
Step 2: Provide clear images or videos as proof (if applicable)
Step 3: Wait for return approval and instructions
Step 4: Ship the product to the designated return address
Step 5: Product will be inspected and processed upon receipt

Returns sent without prior approval may not be accepted.

6. Refund Policy

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund
  • Approved refunds will be processed via:
    • Original payment method, or
    • Store credit (if preferred)

Refund Timeline:

  • Typically processed within 5–10 business days after approval

Processing times may vary depending on your payment provider.

7. Partial Refunds (If Applicable)

Partial refunds may be granted in the following cases:

  • Item shows signs of minor use
  • Missing original packaging or accessories
  • Item returned with minor damage not caused during delivery

8. Exchange Policy

We offer exchanges under the following conditions:

  • Wrong size (for applicable items such as belts)
  • Defective or damaged items

Important Notes:

  • Exchanges are subject to product availability
  • If the requested item is unavailable, we may offer:
    • A refund, or
    • Store credit

9. Return Shipping Costs

  • Customers are responsible for return shipping costs unless:
    • The item is defective
    • The wrong product was delivered
  • Original shipping fees are non-refundable, except in cases where the error was on our part

10. Order Cancellation Policy

Orders may be cancelled under the following conditions:

  • Before shipment confirmation – Full cancellation allowed
  • After shipment – Cancellation is not allowed

If your order has already been shipped, you must follow the return process after delivery.

11. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your payment provider or bank
  3. If the issue persists, contact our support team

12. Damaged or Defective Items

If you receive a damaged or defective item:

  • Report the issue within 48 hours of delivery
  • Provide photo or video evidence
  • We will prioritize resolution through:
    • Replacement, or
    • Full refund

13. Fraud Prevention & Abuse Clause

To maintain fair usage:

Gen Fashion Ltd reserves the right to:

  • Reject return requests suspected of abuse
  • Refuse service or block accounts with excessive or fraudulent return behavior

14. Product Condition Disclaimer (Fashion Industry Specific)

Due to the nature of fashion accessories:

  • Slight variations in color may occur due to lighting and screen differences
  • Minor differences in size, finish, or texture may occur due to manufacturing

These do not qualify as defects.

15. Contact Us

For any return, refund, or cancellation requests, please contact us:

Contact Details: